Cookie policy

What are cookies and similar technologies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit a site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

Similar technologies include web beacons, pixels, and local storage. These technologies work in a similar way to cookies and allow us to monitor and improve our Service.

Mobile application tracking technologies

As a mobile application, CityBot uses various tracking technologies that are specific to mobile environments:

• Device identifiers — Unique identifiers associated with your mobile device that help us recognize your device and provide a personalized experience.
• Local storage — Data stored locally on your device to maintain your preferences, cached data, and session information.
• Session data — Temporary data stored during your active use of the app to maintain your session state and improve performance.

How do we use cookies and similar technologies?

When you use and access the Service, we may place a number of cookies files or similar technologies in your device. We use cookies and similar technologies for the following purposes:

• To enable certain functions of the Service
• To provide analytics
• To store your preferences
• To enable ad delivery and behavioral advertising

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service.

Disabling cookies and similar technologies

You can control and manage cookies and similar technologies in various ways. Please keep in mind that removing or blocking cookies and similar technologies can negatively impact your user experience and parts of our Service may no longer be fully accessible.

Website cookies

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer's instructions for more information.

Mobile application tracking

You can opt out of mobile tracking by adjusting your device's privacy settings. On iOS devices, you can limit ad tracking through Settings > Privacy > Tracking. On Android devices, you can opt out of personalized ads through Settings > Google > Ads. You can also clear the app's local storage by clearing app data through your device settings.

The cookies and similar technologies we set

Account related

If you create an account with us, we will use cookies and similar technologies for the management of the signup process and general administration. These cookies and similar technologies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.

Login related

We use cookies and similar technologies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you open the app. These cookies and similar technologies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Service preference

In order to provide you with a great experience on this Service, we provide the functionality to set your preferences for how this Service runs when you use it. In order to remember your preferences, we need to set cookies and use similar local storage so that this information can be called whenever your behavior is affected by your preferences.

Location data related

Our Service uses location data to enable geolocation features for civic issue reporting. We store location preferences and recent location data locally on your device to improve the accuracy and speed of our geolocation services.

Image processing related

When you upload images for civic issue reports, we may temporarily store processing-related data locally on your device. This includes image metadata and AI-generated descriptions that are cached to improve performance and reduce redundant API calls.

Social media integration

If you choose to sign in using social media accounts (Google, Facebook, or Apple), authentication tokens are stored securely on your device to maintain your login session. These tokens are used solely for authentication purposes and are removed when you log out or disconnect your social media account.

Third-party technologies

In some special cases, we also use cookies and similar technologies provided by trusted third parties. The following section details which third-party technologies you might encounter through this Service.

Analytics

We use analytics tools to help us understand how users interact with our Service. These tools may use cookies and similar technologies to collect information about your use of the Service, including your device's Internet Protocol (IP) address, device type, operating system, referring URLs, and information about how you interact with our Service. We use this information to improve our Service and user experience.

AI service providers

Our Service uses Google's Gemini Pro Vision for image analysis. When you submit an image for analysis, data may be temporarily processed by Google's servers. Google may use cookies and similar technologies as part of this processing. Please refer to Google's Privacy Policy for more information about how they handle data.

Social media platforms

If you use social media login features (Google, Facebook, or Apple Sign-In), these platforms may set their own cookies and tracking technologies. We recommend reviewing the respective privacy policies and cookie policies of these platforms for more information about their data practices.

Testing and optimization

We may periodically test new features or changes to our Service. During these tests, we may use cookies and similar technologies to track which version of a feature you see and how you interact with it. This helps us improve the Service based on real user feedback and behavior.

More information

Hopefully that has clarified things for you, and as was previously mentioned, if there is something that you aren't sure whether you need or not, it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our Service.

For more information about how to manage cookies in your browser, visit the following links:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

For mobile devices:

• iOS Settings
• Android Settings

However, if you are still looking for more information, you can contact us via our Contact page.